Refund policy
PACKLUNE REFUND POLICY — Last updated: August 6, 2026
We want you to love your Packlune packing cubes. If you don't, we'll make it right — simple as that.
OUR 30-DAY MONEY-BACK GUARANTEE
You have 30 days from the date your order is delivered to return it for a full refund of the purchase price. Here's the part most stores won't say: you can return your cubes in any condition. Packed them for a two-week trip and decided they're not for you? That's fine. Send them back. We stand behind our product, and we'd rather you try it for real than worry about keeping tags on.
HOW TO START A RETURN
- Email us at support@packlune.shop with your order number and a quick note about why you're returning (the "why" just helps us improve — it doesn't affect your refund).
- 2. We'll reply with the return address and instructions, usually within 1 business day.
- 3. Ship the item back to us in Michigan.
WHO PAYS RETURN SHIPPING
Change of mind, didn't fit your needs, just not for you: you cover return postage. Packing cubes are light, so this is typically inexpensive via USPS.
Item arrived defective, damaged, or we sent the wrong item: that's on us. We'll email you a prepaid return label at no cost — and if something arrived defective, we can often resolve it with photos without needing the item back at all. Just ask.
REFUNDS
Once your return arrives at our Michigan location, we'll process your refund within 5 business days to your original payment method (the card, Shop Pay, Apple Pay, Google Pay, or PayPal account you used at checkout). Heads up: after we issue the refund, your bank or card issuer may take a few extra days to post it to your account. If it's been more than 10 business days since we confirmed your refund and you still don't see it, contact us and we'll chase it down.
EXCHANGES
If your item arrived defective or damaged, we're happy to send a free replacement instead of a refund — just tell us which you'd prefer when you email. For anything else, the fastest route is to return your original order for a refund and place a new order.
A FEW PRACTICAL NOTES
• Please include your order number or packing slip with your return so we can match it to your order quickly.
• We recommend using a shipping method with tracking. We can only refund returns that actually reach us, and tracking protects you if a package goes missing in transit.
• Refunds cover the product price. Since all our orders ship with free US shipping, there's no shipping charge to worry about either way.
• This policy covers purchases made directly through our website. It doesn't override any rights you have under applicable consumer protection laws.
LATE OR MISSING RETURNS
Returns postmarked after the 30-day window may not be eligible for a refund. If you're just past the deadline, email us anyway — we're humans, and we'll see what we can do.
QUESTIONS?
Email: support@packlune.shop
Packlune (operated by Lake State Web Co), East Lansing, Michigan, USA